Senior Lecturer

Member of the School of Organisation and Management in the Australian School of Business

BA (Magna Cum Laude) University of Arizona
Ph.D. University of Arizona

Educational and Academic Experience

Research interests
Service Management
Customer-Employee Interactions
Emotional Labour
Organisational Citizenship Behaviour
Organisational Justice

Publications

Current teaching activities
MBA
Managing Service Excellence
MBA Executive
Managing People and Organisations

Contact details
Tel: +61 2 9385 9711
Fax: +61 2 9313 6775
Room 508, ASB
Email: markusg@agsm.edu.au